Support
Support
Need a hand, found a bug, or have a question about a scan? We read every message.
Get in touch
Email us and we'll usually reply within a couple of business days.
support@vinyllens.appCommon questions
How do I scan a record?
Aim your camera at the record's center label and capture it, or pick a photo from your library. VinylLens reads the label and matches the likely pressing.
What do M, NM, VG mean?
They're standard collector condition grades, from Mint down to Good. See the grading guide for what each one means and how to grade your own records.
Are the values real prices?
They are estimated market reference ranges, not appraisals or guaranteed sale prices. See the Valuation Disclaimer.
How do I manage or cancel my subscription?
Open your App Store account settings to manage or cancel anytime. There is no free trial and no lock-in.
How do I delete my data?
Deleting the app removes local data. If you used optional sign-in or server-backed features, use Settings → Delete Account or contact Support to request deletion of associated server-side service data.
Learn the craft
New to collecting? Start with the free guides on grading, value, and care.
Browse all guides ›